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The Franchise Discovery Process: What to Expect on Your First Call with One Hour


August 12, 2024


The first step in the franchising process is often an introductory call, where potential franchise owners get a taste of what it means to join the One Hour Heating & Air Conditioning family. This initial conversation is an important step, setting the tone for your discovery process. So, what can you expect during this first call?

Getting to Know You

One of our main goals during this call is to get to know you better. We’re interested in your career background, whether you’ve owned a business before, and what has sparked your interest in franchising with One Hour. Are you transitioning from a corporate role, or do you already have experience in the home services industry? Understanding your motivations, fears, and concerns about franchising helps us tailor the information and support we provide as you move forward in the discovery process.

What Franchising Information Is Covered?

In this first conversation, we’ll give you a high-level overview of our brand. This includes background on One Hour Heating & Air Conditioning and key points of the support we offer our franchise owners. We’ll discuss everything from marketing and recruiting support to our established business model, training programs, and the buying power that comes with being part of a larger network through BuyMax. Additionally, we’ll cover the financial requirements and give you a snapshot of what the investment for a One Hour franchise looks like.

Should You Have Anything Prepared?

While this first call is more about us getting to know you, it’s helpful if you come prepared with some basic financial information. Knowing your general credit score, liquid capital, and net worth can help us ensure that you’re exploring a franchise opportunity that aligns with your investment range and goals. However, there’s no need to have every detail ironed out just yet – this is just the beginning.

What Questions Should You Ask? 

Since this call is relatively brief and serves as an introduction, it’s okay if you don’t have a list of questions ready. However, if you’re curious, you might want to ask about topics like whether previous experience in the HVAC industry is necessary, what support you’ll receive if you lack that experience, how long the overall discovery process takes, and what territory availability looks like in your market.

What Are the Next Steps After the Call?

If, after this initial conversation, you’re eager to learn more about the One Hour Heating & Air Conditioning franchise opportunity, the next step will be an introduction call with our Franchise Development Manager. This is where we dive deeper into what it would be like to own a One Hour franchise, covering more detailed information about the brand and the support structure you’ll have as a franchise owner.

Our team is also available to answer any questions that come to mind after this call. You can reach out to our team between steps of the discovery process to ask additional questions and learn more about the franchise opportunity. 

What Are the Key Takeaways for Your First Call? 

The most important thing to remember about this introductory call is that it’s just the first step in a comprehensive discovery process. We won’t cover everything in this call, but rest assured, there will be plenty of opportunities to get all your questions answered. Whether through further conversations with our Franchise Development Manager, Meet Your Team Day, or validation calls with current franchise owners, we’re here to ensure you have all the information you need to make an informed decision.

We’re excited to help you explore the possibility of owning a One Hour Heating & Air Conditioning franchise and look forward to guiding you through each step of the journey. Contact our team today to get started!

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